TheInquisitor Podcast with Marcus Cauchi

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Business Insights & Strategies From Experts: Unveiling Simple Truths Behind Success. I’m always grateful for Reviews and remember to Subscribe

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Thursday Sep 10, 2020

Will You Please Shut Up Long Enough To Hear What Your Customers & Employees Are Telling You?

Thursday Sep 10, 2020

"I've never listened my way out of a sale. I've talked my way out of plenty", I explained to #IanMarsh. Ian teaches people how to listen. I mean, really listen. Not wait for gap in the conversation so you can fill it with the sound of your own voice kind of listening (you know, the way you do it now), but the kind of listening that allows you to make others feel felt, feel heard, feel understood.

Personally, I believe listening should be part of every school's core curriculum.

Listening is a whole body experience. You listen with your ears, your eyes, your heart and your gut. Listening is about picking up as much on what is not being said, as what is - non-verbals, silences, pauses, emphasis, hesitation, language structures, pace, volume, and what is missing. Listening requires patience, compassion, care. Listening requires self-awareness, stillness and curiosity. It's not a race to be heard. it's a journey to understand, another person, fully - their fears and hopes, desires and ambitions, limitations and flaws. To truly listen takes courage and it takes humility.

But it's greatest gift is what it teaches you. When your lips are moving you are probably losing because you are learning NOTHING. Listening is not a passive act. It requires attention and energy, directed in the service of another person. Imagine what you could learn from your team, your customers and your partners if only you took the advice of this chap?