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Business Insights & Strategies From Experts: Unveiling Simple Truths Behind Success. I’m always grateful for Reviews and remember to Subscribe
Episodes
Friday Jul 24, 2020
Friday Jul 24, 2020
If your customers aren't driving your growth, then you are missing a massive trick. You'll pay a heavy price for ignoring Colin's advice in this episode. Marketing and sales leaders will discover some disturbing cracks in their reaction to Covid and the decisions they are making thinking they are protecting their business when instead, they are leaving the door open to the competition to steal their lunch.
#ColinShaw is recognised by Linkedin as one of the ‘World's Top 150 Business Influencers’. He is Founder & CEO of Beyond Philosophy LLC who helps organisations grow by identifying hidden, unmet needs. And the Financial Times selected his company, Beyond Philosophy LLC, as one of the best management consultancies
Colin has written seven bestselling books on Customer-driven growth. He is the co-host of the highly successful Intuitive Customer podcast. https://beyondphilosophy.com/podcasts/
We explore how you can unlock growth by discovering customers' hidden, unmet needs that drive value and capitalise on this by improving your customer experience to meet these needs so as to retain and win new customers across your target market.
You can subscribe to his LinkedIn newsletter 'Why we buy'. And you can connect with Colin via his LinkedIn profile here:
https://www.linkedin.com/in/colinrjshaw/
Follow Colin on Twitter @ColinShaw_CX
Intuitive Customer Podcast - https://beyondphilosophy.com/podcasts
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#TheInquisitorPodcast
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The #ScaleupsAndHypergrowthPodcast
Podbean: scaleupsandhypergrowth.podbean.com
Spotify: https://open.spotify.com/show/3t0Gge9e5XaB8REaqkiQ6u
Apple: https://podcasts.apple.com/gb/podcast/scaleups-and-hypergrowth-podcast/id1508754065
Tuesday Jul 21, 2020
Tuesday Jul 21, 2020
The world's best salespeople come from Switzerland, according to OMG's research (2020). Why is that? #FredKermisch helps salespeople in #privatebanking establish and build trust, earn the loyalty and faith of their clients.. He explains why a history of hospitality has built a culture where sellers have learned to help customers trust them, feel cared for and feel safe.
Fred explains why the pressure managers put salespeople under to achieve quota, frequently backfires because high networths get very nervous when a bank applies pressure to serve their own selfish need to hit quota. We explore the ways salespeople devalue their brand and create the conditions for needless customer churn. The principles we discuss apply in all sales environments.
We take a dignified and gentlemanly foray into (mis)hiring, onboarding, training, accountability and forecasting. Fred is the embodiment of someone you want to do business with. He exudes reliability, a strong service mentality and personal commitment.
Contact Fred via:
Website - frederickkermisch.com (Private Banker Sales)Twitter - KermischCoach
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#TheInquisitorPodcast
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Apple: https://podcasts.apple.com/gb/podcast/welcome-to-theinquisitor-podcast/id1341867086
The #ScaleupsAndHypergrowthPodcast
Podbean: scaleupsandhypergrowth.podbean.com
Spotify: https://open.spotify.com/show/3t0Gge9e5XaB8REaqkiQ6u
Apple: https://podcasts.apple.com/gb/podcast/scaleups-and-hypergrowth-podcast/id1508754065
Friday Jul 17, 2020
Friday Jul 17, 2020
#OliverParker is an executive recruiter with a difference. He doesn't let his clients make bad hires. He challenges them. He does the ground work by interviewing the people a new hire will be working with. he interviews the Board. And he makes sure the job you say you want to hire is the job you need to hire for.
We have a very in depth, brutally frank conversation about the mistakes, mostly avoidable that result in 40% of executive hires failing within their first year. That is a massively costly mistake and usually down to the recruiter allowing their desire to secure the assignment rather than standing up to the CEO or Chair, having robust discussions about what the intended outcome from hiring will be and making sure that there is a suitable fit culturally, in terms of value, mission and purpose.
Contact Ollie on:
Website: capability.consulting/ (Company Website)Phone : 0117 901 2277 (Work)Twitter: ollieparker
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#TheInquisitorPodcast
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The #ScaleupsAndHypergrowthPodcast
Podbean: scaleupsandhypergrowth.podbean.com
Spotify: https://open.spotify.com/show/3t0Gge9e5XaB8REaqkiQ6u
Apple: https://podcasts.apple.com/gb/podcast/scaleups-and-hypergrowth-podcast/id1508754065
Wednesday Jul 15, 2020
Wednesday Jul 15, 2020
#PaulLloyd discussed how he increased his own effectiveness running his channel by 1800%. His approach is radical, you'll find it scary and you'll question whether you can pull off a similar approach.
I've been advocating such an approach because it exploits Price's Law which states that 50% of your production will come from the square root of the number of people or partners in your sales organisation.
Have a listen, take notes and get in touch with me to talk about how you can execute to deliver similar improvements in effectiveness, in efficiency and maximise the profitability of your partners.
Book a free, 15 minute discovery call with me to explore your options and establish if you can deliver similar results https://calendly.com/marcuscauchi/discovery-call-15-mins
You can get in touch with Paul at:
To get notified when I release a new podcast signup here: https://mailchi.mp/44c63bca3e92/podcasts-sh-lp
I write #TheGrumbler newsletter every month - packed with opinions and insights you will find uncomfortable and revelatory: http://eepurl.com/gu2Yd1
If you want to get Rapid Results in your sales I'm running a 8-week foundations programme to help you accelerate and improve your sales results: https://calendly.com/marcuscauchi/rapid-results-programme?month=2020-07
Sunday Jul 12, 2020
Sunday Jul 12, 2020
"My best example of service is my father. The man who was the CEO in that office didn't look at himself as a CEO. He looked at himself as an enabler, a protector, as a servant ... I watched my dad ... We teach people over products, and community over commission cheque ... There's a good way to sell and a bad way to sell, and there's a staunch difference in between. Both can lead to success and that's the problem with sales", says #DaleDupree. His father went to the market intentionally looking for someone he could give a chance to shine.
Curtis Dupree founded his copier business in 1984. Dale was born with toner flowing through his veins in 1985. He rebelled and vowed he wouldn't sell copiers, so he followed his dream of becoming a musician. After realising the music industry wasn't for him despite winning a recording contract with Warner Music, he went back to selling copiers. "I sucked, became better, I became the best, I became VP of sales. I had it all."
What do you do when the doors are closed and no one is looking? Dale is a breath of fresh air in a profession with a reputation that has been hard earned for being manipulative, inauthentic and self-serving.
Have a listen to my chat with Dale about how he serves the lost, the weary and the broken at one end and the self-aware, highly driven sales professional at the other, and everyone in between.
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SalesRebellion.com (Company Website)
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CopierWarrior.com (Personal Website)
Book a confidential 1 to 1 call with me: https://calendly.com/marcuscauchi/linkedin-discovery-call
Subscribe to #TheGrumbler newsletter: http://eepurl.com/gu2Yd1
#TheInquisitorPodcast
Podbean: marcuscauchi.podbean.com
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Apple: https://podcasts.apple.com/gb/podcast/welcome-to-theinquisitor-podcast/id1341867086
The #ScaleupsAndHypergrowthPodcast
Podbean: scaleupsandhypergrowth.podbean.com
Spotify: https://open.spotify.com/show/3t0Gge9e5XaB8REaqkiQ6u
Apple: https://podcasts.apple.com/gb/podcast/scaleups-and-hypergrowth-podcast/id1508754065
Friday Jul 10, 2020
Friday Jul 10, 2020
How you retain clients as we go into the toughest economic conditions any of us have ever experienced is going to be critical.
#VictorAntonio discusses the power of intrinsic motivation, the unintended effects of the wrong compensation plan, the critical importance of developing existing clients. We pull no punches in this conversation. We explore what you can do to improve your sales, management, recruitment and how technology can be brought to bear to enhance performance, protect your intellectual capital and ramp up new hires.
Author, speaker and business consultant, Victor started life as electrical engineer eventually moving into sales with 20 years as a top sales executive and then CEO of a high-tech company.
AMAZON Books:
- Sales Ex Machina: How Artificial Intelligence (AI) is Changing the World of Selling (AI in Sales)
- Sales Models: 50 Models for Effective Selling (Sales)
- The Greatest Gift (Motivation)
You can contact Victor via:
LinkedIn: linkedin.com/in/victorantonioTwitter: VictorAntonio--
Book a confidential 1 to 1 call with me: https://calendly.com/marcuscauchi/linkedin-discovery-call
Subscribe to #TheGrumbler newsletter: http://eepurl.com/gu2Yd1
#TheInquisitorPodcast
Podbean: marcuscauchi.podbean.com
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Apple: https://podcasts.apple.com/gb/podcast/welcome-to-theinquisitor-podcast/id1341867086
The #ScaleupsAndHypergrowthPodcast
Podbean: scaleupsandhypergrowth.podbean.com
Spotify: https://open.spotify.com/show/3t0Gge9e5XaB8REaqkiQ6u
Apple: https://podcasts.apple.com/gb/podcast/scaleups-and-hypergrowth-podcast/id1508754065
Wednesday Jul 08, 2020
Wednesday Jul 08, 2020
#DrMarkGoulston is the world's leading expert on #EmpathicListening. Author of #JustListen, a highly sought after international speaker and passionate protector of young people in the fight against #TeenageSuicide.
Mark has been a mentor of mine for a few years and has had a profound positive impact on my perception of myself, my role in the world and how I engage with others.
He shares several practical ways in which you as a parent can help your sons and daughters, whether they and children, teens or young adults best handle the stress of uncertainty created by the Covid crisis, lockdown and economic uncertainty - isolation, missing exams, being separated from friends and family, high unemployment entering into the workforce.
Have a listen. I hope this helps and get in touch with Mark
LinkedIn: linkedin.com/in/markgoulston
Website: markgoulston.com (Company Website)Twitter: MarkGoulston
Saturday Jul 04, 2020
Saturday Jul 04, 2020
"Expose the cracks, don't paper them over", says #TamaraMcMillen. She is a breath of fresh air in sales leadership. Until recently she was the EVP of Sales for Virgin Media, is a non-Exec with CSO UK and a relentless advocate for diversity and inclusion. Consistently helping her teams smash quota,We explore her journey as a woman in tech sales and leadership - the highs and lows, obstacles and prejudices, and the missed opportunity these biases represent. Her emphasis is on creating intentional, cognitive diversity to improve the quality and richness of thinking.
Tamara shares her insights and lessons to build, enable and develop high performing salespeople and teams.
We explore the challenges with the right and wrong pre-onboarding, onboarding, training, coaching, measurement and sales enablement of your team.
She observes that you must meet your new employee where they are in their life, and right from the starting gate have a transparent conversation about where their gaps are. She is passionate that you have a moral obligation as leaders and hiring managers to treat new employees as human beings. They join a company and hope to be successful. It is your responsibility to make sure you make no assumptions, you listen, you question and you understand the individual so you can tailor your approach to get the best out of them. If any one of your people fail in role, you are responsible for their failure. if your salespeople fail in role that is a teaching moment for the manager. How did you let your salesperson down?
We discuss why the Player/Manager/Coach hybrid role rarely works well for anyone. In start ups there is a brief window where that is a necessity but why you must quickly separate these functions to stop yourself from failing at all of them.
We discuss the shameful statistic that the average turnover in sales is 34%. Imagine if you recruited and hired well, did a good job of onboarding and developing your people, how much faster you would get the right people up to speed and how much more profit you will have to invest in developing them and recruiting more A-players. It takes at least 2 years for salesperson to hit their full stride, so if you are turning over salespeople at 12-18 month cycles, you never achieve optimal performance and then you reset from scratch. Crazy and wasteful.
Symptoms like 7/8 first meetings don't result in a second meeting because of lack of pre-call planning, rehearsal, post-call debriefing, lack of coaching and ride-along coaching. She explains the importance of the partnership between sales management and leadership, L&D, HR and sales enablement. Tamara also explains the danger of letting people from the bottom 80% of your sales team spend time with new hires.
She highlights the critical importance of leaders having a growth mindset, understanding that selling is a team sport, and having the courage to stand up to investors to ensure that you can implement a long term plan instead of sacrificing longevity in favour of rapid, uncontrolled growth.
Book a confidential 1 to 1 call with me: https://calendly.com/marcuscauchi/linkedin-discovery-call
Subscribe to #TheGrumbler newsletter: http://eepurl.com/gu2Yd1
#TheInquisitorPodcast
Podbean: marcuscauchi.podbean.com
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Apple: https://podcasts.apple.com/gb/podcast/welcome-to-theinquisitor-podcast/id1341867086
The #ScaleupsAndHypergrowthPodcast
Podbean: scaleupsandhypergrowth.podbean.com
Spotify: https://open.spotify.com/show/3t0Gge9e5XaB8REaqkiQ6u
Apple: https://podcasts.apple.com/gb/podcast/scaleups-and-hypergrowth-podcast/id1508754065
Thursday Jul 02, 2020
Thursday Jul 02, 2020
"The world doesn't respond to stepwise evolution or innovation any more. The world is moving so fast, they respond to disruption. Don't do little steps. Do big steps. Think the unthinkable".#PierreVanWeperen is a grizzled #pharma and #healthcare executive who started his career in sales, moved into management and leadership, and subsequently into investment in start ups and scale ups.
Today he leads #GrowPharma and #GrowBiotechUK, a #medicalmarijuana company.
He makes the important distinction between complexity and complicated, the focus on end user outcomes to deliver change and restructures that leave the team aligned, experience meaningful change that improves their business and their execution. We explore common purpose, the need to clear direction, a robust plan that looks far enough into the future to stay ahead of your sales growth.
Pierre says that fast growth coupled with a highly regulated market means he and his team must focus on the present whilst having a clear long term vision, and avoid getting overwhelmed by the glut of data. When his team come up with a solution he sends them away to come back with a better one until they can't come up with a better one.
He hires managers who are:
- Willing to make decisions with incomplete information
- Willing to fail and not punish failure
- Hire managers who are willing to take risks and doesn't play safe
"The failure to fail ... takes the people who could make the change and turn them into a reporting capacity. .. If you train them properly, if you coach them properly they should know what they have to do to make a change", Pierre believes that first line management is the weakest link in any organisation because they aren't involved in the decision to change and they don't allow their people to make mistakes.
Contact Pierre via LinkedIn: linkedin.com/in/pierrevanweperen
Websites
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grow-pharma.com (Company Website)
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Book a confidential 1 to 1 call with me: https://calendly.com/marcuscauchi/linkedin-discovery-call
Subscribe to #TheGrumbler newsletter: http://eepurl.com/gu2Yd1
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Apple: https://podcasts.apple.com/gb/podcast/welcome-to-theinquisitor-podcast/id1341867086
The #ScaleupsAndHypergrowthPodcast
Podbean: scaleupsandhypergrowth.podbean.com
Spotify: https://open.spotify.com/show/3t0Gge9e5XaB8REaqkiQ6u
Apple: https://podcasts.apple.com/gb/podcast/scaleups-and-hypergrowth-podcast/id1508754065
Tuesday Jun 30, 2020
Tuesday Jun 30, 2020
"The evidence is there and the results aren't", says Mark Schaefer about the utter waste in global marketing. If you are a business leader, you are in for a good kicking. if you are a marketer or working agency side, you are probably going to hate this episode.
#MarkSchaefer started his career in Fortune 100 corporates, he is an Adjunct Professor of Market at Rutgers and is author of the very excellent #MarketingRebellion. He is an outlier in the world of marketing.
Mark says that marketing has to own the answer to this question. "How do customers experience us in their environment?" Our customers are doing over 2/3rds of the job of marketing. Our customers are doing the marketing for us. HELP THEM TO DO THEIR JOB!
The job of marketing is to listen to the customer. You have got to be in the trenches. Whatever you think about your customer is probably wrong. Deafness to what matters to your customer means you are missing opportunities, alienating loyal customers and your reliance on #BigData that you don't understand means you are asking the wrong questions. The answers lie in #SmallData.
This is a blisteringly good episode. have all the leaders in your business complete this sentence ... "Only we ..." If you come up with several different responses, you don't have a marketing strategy!
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businessesGROW.com (Company Website)
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businessesGROW.com/blog (Blog)
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youtu.be/gehWpd4AGyE (Speaking video)
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Book a confidential 1 to 1 call with me: https://calendly.com/marcuscauchi/linkedin-discovery-call
Subscribe to #TheGrumbler newsletter: http://eepurl.com/gu2Yd1
#TheInquisitorPodcast
Podbean: marcuscauchi.podbean.com
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Apple: https://podcasts.apple.com/gb/podcast/welcome-to-theinquisitor-podcast/id1341867086
The #ScaleupsAndHypergrowthPodcast
Podbean: scaleupsandhypergrowth.podbean.com
Spotify: https://open.spotify.com/show/3t0Gge9e5XaB8REaqkiQ6u
Apple: https://podcasts.apple.com/gb/podcast/scaleups-and-hypergrowth-podcast/id1508754065