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Business Insights & Strategies From Experts: Unveiling Simple Truths Behind Success.
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4 days ago
4 days ago
Steve’s journey was marked by sheer graft and some brutal personal blows. His first five years were, in his own words, madness. Eighteen to twenty hour days, six days a week. Then came a messy divorce, COVID and throat cancer.
The Founder Dependency Trap
Like many founders, Steve found himself in the classic trap. Everyone relied on him to make every decision. He sought help because his sales team was struggling and he realised he needed to learn how to step out of the way so his business could run without him.
The Uncomfortable Mentorship: Facing the Tormentor
Steve brought in Marcus and very quickly discovered this was not a cosy training course. He describes it as counselling for sales, full of uncomfortable moments, direct questions, and role plays that forced him to confront his own habits.
The turning point came when he learned to challenge and filter prospects properly. At first he thought it was rude to push back or walk away. In reality, detaching from the outcome stopped him wasting hours on buyers who were never going to buy.
The Measurable Transformation
The discomfort paid off. In spades.
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Efficiency: He went from putting in 100 percent effort to about 25 percent, yet was selling four times as much.
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Asset Growth: Between 2020 and 2024, while battling both COVID and cancer, the company’s net worth grew from £750k to £2.5m.
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Profitability: Pre tax profit rose from nearly £200k to just under £500k.
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Final Win: He closed his career with a £1.7m order. As he puts it, he started selling paper yachts and ended selling a battleship.
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Personal Return: The negotiation skills he picked up even saved him hundreds of thousands in his divorce settlement.
The Outcome: Freedom
When he sold in February 2025, Steve felt absolutely floating. The win was not just financial. He had finally proved the business could run without him.
If you are a founder trying to build a saleable asset and escape founder dependency, Steve’s story is well worth your time. It is honest, hard won, and full of lessons for anyone walking a similar path.
Contact Steve on Linkedin
5 days ago
5 days ago
Why Trust Breaks Down and What To Do About It
In this episode, Marcus talks with Charles Green, one of the genuine heavyweights in the world of trust and commercial relationships. If you lead a mid market scaling tech firm and you suspect your sales or GTM function is underperforming for reasons no dashboard can explain, this conversation will feel uncomfortably accurate.
Together they explore how fear, uncertainty, and internal pressure quietly poison performance. Forget the usual talk about activity ratios and pipeline hygiene. This is a candid look at the human drivers behind buyer reluctance, stalling, and ghosting, and why most attempts to “solve” these problems only make them worse.
Charlie argues that instead of trying to measure trust, leaders should focus on spotting and removing the behaviours that actively destroy it. If you are grappling with the tension between short term targets and long term customer value, this episode will challenge how you think about leadership, incentives, and your culture.
Key Takeaways for Scaling Founders, GTM Leaders and Sales People
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Trust is lived, not conceptual. It is emotional as much as rational. Charlie draws a clear distinction between thin, institutional trust and thick, personal trust.
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Trust is often built in moments. Reliability takes repetition, but intimacy is created quickly. How you pause, how you listen, and how you look at someone all matter more than your slide deck.
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Over promising is lying twice. One promise on the way in, one on the way out. It corrodes trust faster than anything.
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Fear drives most distrust. Buyers who feel uncertain catastrophise. That is what creates anticipatory buyer remorse and pipeline ghosting. The antidote is to name the fear out loud. Once spoken, it loses power.
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Repair beats perfection. A relationship that has been broken and then repaired well is often stronger than one that never faced a test. Repair requires vulnerability and accountability, not ego.
The Trust Equation and Why Most Firms Focus on the Wrong Bits
The Trust Equation helped popularise the components of trustworthiness. Most leaders obsess over credibility and reliability because they are convenient to measure. Charlie explains why they are nowhere near the strongest drivers.
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Intimacy. By far the biggest factor. It is about making the other person feel safe, understood, and genuinely heard. Nurses top trust rankings for a reason.
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Low Self Orientation. The second strongest factor. Hard to measure and impossible to bribe into existence. Fear drives self orientation. Freedom from fear frees you to focus on others.
Scaling, Money, and the Uncomfortable Truth About Culture
Charlie and Marcus tackle why trust based, customer centric selling so often collapses once a company grows beyond 100 or 200 people.
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Money permeates culture. Investors and boards often prioritise valuation over outcomes. This shifts intent and corrodes trust without anyone noticing.
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Ideology shapes behaviour. Modern management is built on economic beliefs that favour short term gains and things that are easy to measure.
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Mixed messages destroy conviction. Telling teams to “do the right thing” while driving absurd stretch targets creates confusion and cynicism.
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The Bill Green example. When the former Accenture CEO was challenged about incentives conflicting with doing the right thing, he told the room to do the right thing first, then fix the incentives later. That clarity changed the behaviour of forty senior leaders immediately.
Practical Trust Based GTM Moves
These are the actions Charles Green recommends leaders adopt straight away.
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Be transparent on price early. Withholding price to “build value” creates anxiety. Give a ballpark early to remove fear.
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Stop using discounts as currency. It destroys trust. Offer only standard, published discounts such as volume or non profit rates.
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Protect existing customers first. Expansion and net new wins come after that. Repeat business is far more profitable and far less stressful.
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Measure Time to Value, not NPS. Buyers rent an outcome. How quickly they reach it tells you more about your trustworthiness than a score.
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Build your trust muscle. Make many small promises and keep every one of them. It is astonishing how fast this compounds.
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Model the behaviour you want. Trust others first and show your workings. A simple line such as “I could be wrong, but it seems this is an issue. Is it?” creates space for honesty.
Final Thoughts and What Happens Next
Trust is built in tiny moments. Charlie encourages listeners to choose two or three insights, write them down, and let them settle into daily practice. Marcus points out that a 0.1 percent daily improvement compounds to roughly 30 percent over a year. The benefits start immediately.
Listeners are invitated to join Sellers Anonymous, a community helping salespeople strengthen their trust muscle
Subscribe to hear the next episode: Marcus and Charles will dissect how the Trust Equation applies to negotiation, objections, and winning second and third waves of business.
Links to books discussed
Adam Smith
The Theory of Moral Sentiments
Frederick Reichheld
Peter Boghossian
How to have impossible conversations
Contacts
Connect with Charlie on LinkedIn https://www.linkedin.com/in/charleshgreen/
Connect with Marcus https://www.linkedin.com/in/marcuscauchi/
And if you'd like to be a guest contact me https://www.linkedin.com/in/suzannecauchi/
6 days ago
6 days ago
In this episode, Jordan Corn and Marcus Cauchi dissect the deeply flawed traditional approach to employee performance evaluation, the "Annual Festival of Fiction". They challenge the idea that reviews serve their intended purpose and share actionable frameworks for leaders to build continuous growth systems, rather than just checking boxes.
Key Themes for Leaders and Managers
1. The Broken System: Checking Boxes vs. Driving Growth
Traditional performance reviews are often theatre: they replace truth with formality and create anxiety instead of growth. When managers simply mark a three on a scale to avoid justification, they are "checking a box".
The problem is systemic: reviews often exist as a paper trail for pay decisions and compliance, not for meaningful reflection or planning. Some reflection is better than none, but if the process isn’t valuable or valued, it won’t change much.
2. Relationships Come First
Effective performance management starts with the manager-employee relationship. Reviews fail if the manager is a bully, a micromanager, or insecure.
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Psychological Safety and Vulnerability: Managers must earn the right to tell the truth by showing vulnerability, asking where staff need help and seeking their advice.
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Bidirectional Feedback: Feedback should flow in all directions. Employees need to feel safe critiquing management, and managers must be willing to listen without defensiveness.
3. Frequency, Focus, and Continuous Improvement
Waiting a year is too long. Annual reviews without ongoing feedback are "like washing once a year". Real performance management is continuous, like adjusting a plane mid-flight.
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Agile Coaching: Regular micro check-ins: monthly 15–30 minutes or daily three-minute updates keep everyone aligned.
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Focus on Strengths: Lean into what people do well. Reviews should energise, not dwell on weaknesses.
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Separate Compensation: Tying pay to reviews is "absolutely inane" and undermines their value.
4. Systemic Issues: Hiring and Alignment
Problems often start at recruitment. High turnover results from compromise, or searching for mythical “purple unicorns,” creating systems built to reject rather than select the right fit.
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Self-Awareness: Reviews can become "behavioral reviews," helping employees understand how they show up and how others respond.
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Preparation Over Ambush: Managers should prime employees a week in advance and encourage reflection from both sides. The goal is to synchronise reality, not sanitise it.
Final Takeaway
If you can’t run a review rooted in honesty, psychological safety, and growth - or if you limit them to once a year - Jordan Corn says, "throw the whole thing out". Instead, leaders should redesign the process around the human being first, then fill in whatever is required for compliance.
For teams stuck in the "Festival of Fiction," Marcus shares systemic models to "model and scale human judgment" and even measure trust as a hard metric, helping embed learning, dignity, and accountability into management practices.
Connect with Jordan on LinkedIn https://www.linkedin.com/in/jordan-corn/
Connect with Marcus https://www.linkedin.com/in/marcuscauchi/
And if you'd like to be a guest contact me https://www.linkedin.com/in/suzannecauchi/
Tuesday Nov 11, 2025
Tuesday Nov 11, 2025
This episode of The Inquisitor Podcast features Parker Mills, Account Executive at ServiceNow and author of State and Local Government Sales: Beyond the Bid. Parker exposes the systemic dysfunction created when short-term sales culture sabotages long-term public value.
With 11 years in U.S. state and local government (SLG) sales, he dissects the brutal misalignment where enterprise is the tail that wags the dog, corporate GTM strategy, incentives, and collateral all built for the wrong customer profile.
For founders and C-suites, Parker calls out the dangerous internal pressure that fuels “optimism theatre” and quietly corrodes integrity and trust. His challenge: treat forecast accuracy as a measure of integrity, not compliance. Give your sellers the freedom to protect relationships from the distortions of quarterly panic.
Why? Because government sales aren’t built for sprints. The average deal runs 18 months, often tied to state fiscal calendars or biennial budgets. The only winning strategy is one built on patience, preparation, and principle.
For sellers in the field, we unpack how to move Beyond the Bid, from chasing RFPs to driving pre-RFP collaboration 2–3 years before the funding ask. Parker reveals the practical shifts that separate average from elite:
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Stop prescribing and start co-developing
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Learn the policy backdrop, especially around AI (many states still ban GenAI)
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Read public strategic plans like they’re account plans
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Map the second and third rooms to stop corridor kills before they happen
And the biggest mindset shift of all: stop focusing on winning the bid. Focus on deserving the renewal. Integrity is not a slogan, it’s a skill.
If you’re ready to dismantle a commercial-centric GTM and align your quotas to public sector reality, this conversation will challenge your thinking. Parker shares a blueprint for turning forecast accuracy into integrity, handling ghosting with composure, and learning why slowing down is the fastest way to sustainable growth.
Tune in to discover how integrity-led sellers shape the deal years before the RFP, and why that’s exactly what the public sector deserves.
Contact Parker: https://www.linkedin.com/in/pamills/
Email parkermills@stateandlocalsales.com
Parker's book 'https://amzn.to/445uJCz
Monday Nov 03, 2025
Monday Nov 03, 2025
Why do brilliant professionals consistently underprice themselves?
In this conversation, Marcus and Matthew Dashper-Hughes dissect the psychological barriers that prevent founders, executives, and elite salespeople from commanding their true market worth.
This isn't motivational rhetoric, it's a diagnostic exploration of the childhood money scripts, trust mechanics, and conversational architecture that determine whether you capture value or leave millions on the table.
Critical Insights for Leaders
The Pricing Psychology Paradox
"You will only ever be paid as much as you really think you are worth."
This isn't inspiration, it's diagnosis. The least you'll accept becomes the ceiling, not the floor. Underpricing isn't strategic humility; it's emotional armor inherited from childhood money scripts that prioritize comfort over worth.
Trust as Operating System
Forget tactics. Trust is the operating system for every revenue conversation. The episode unpacks the David Maister Trust Equation, revealing that intimacy, psychological closeness between two humans, matters more than credentials or track record.
The line between persuasion and manipulation? Benevolence of intent. You must genuinely want what's best for the client, even if it costs you the deal.
Fairness Lives in Freedom, Not Sameness
High performers have a moral obligation to preserve client autonomy. Build "choice architecture" through conversation, help clients make the decision they'd make for themselves, without coercion.
The power move: Give explicit permission to say "no." That permission establishes the baseline of agency that makes "yes" meaningful.
Money Fluency Requires Practice
Money is the language of business. Like any language, fluency demands consistent, habitual practice. Combat shame and anxiety through:
- Journaling on money beliefs and emotional triggers
- Affirmations ("I am worth it")
- Afformations (Questions that presuppose worth: "For me to show up and be worth it, what do I need to project?")
Reframe the Language of Value
Words shape reality. Stop talking about cost, speak about investment. Stop closing deals, start opening accounts. These aren't semantic games; they fundamentally alter how buyers experience your offer.
The Self-Awareness Gap
Only 10-15% of people are genuinely self-aware. The difference between reactive professionals and leaders? Internal locus of evaluation.
Anchor your identity to core, immutable values, not conditional factors like job titles, performance metrics, or external validation. Roles change. Markets shift. Your worth doesn't.
Money Redefined
"Money, at its best, is a facilitator of freedom, security, and liberty."
Not greed. Not status. Freedom.
Who Should Listen
- Founders leaving equity value on the table in fundraising conversations
- C-Suite executives struggling to articulate their worth in compensation negotiations
- Top-performing salespeople who deliver results but underprice their solutions
- Anyone carrying childhood money baggage into adult revenue conversations
Going Deeper
Want to explore the psychological tools Matthew uses to build value confidence? Curious about Marcus's mathematical trust models for private equity due diligence? These frameworks don't just change how you price, they change how you think about worth itself.
Connect
LinkedIn https://www.linkedin.com/in/matthewdashper-hughes/
Matthew's Book: Show Me The Money https://amzn.to/4ofOnnz
Thursday Oct 30, 2025
Thursday Oct 30, 2025
In this episode of The Inquisitor, host Marcus Cauchi sits down with Scott Aaron, co-founder of The Time to Grow, to explore the power of authenticity in marketing and sales. Scott helps coaches, consultants, and service professionals scale their businesses by prioritizing connection over competition, and this conversation is packed with actionable strategies for growing your presence on LinkedIn while staying human-first.
From leveraging AI ethically to optimizing your LinkedIn profile for inbound leads, this episode offers practical insights you can implement immediately.
Key Takeaways
1. AI as a Tool, Not a Replacement
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AI is in its early stages and should be used as a tool to enhance, not replace, human work.
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Scott and his team use personalized GPTs to help members craft high-engagement LinkedIn content.
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Avoid “scaling idiocy at volume”: always use AI with a human-centric approach.
2. The Warm Touchpoint Messaging Strategy
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Dedicate 20–30 minutes daily to active networking on LinkedIn.
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Automation tools violate LinkedIn’s rules—all messages should be sent manually.
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Use the Warm Touchpoint Checklist to identify opportunities:
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Accept connection requests
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Engage with posts and content
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Comment or vote in polls
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Subscribe to newsletters
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Craft your first message:
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One warm, friendly paragraph
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Include a relatable connection point
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Use the word “support” to build rapport
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Avoid pitching or hard-selling
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Test your CTAs: Compare direct questions (e.g., “Do you have time for a Zoom this week?”) versus open-ended statements for one month to see what drives more booked calls.
3. High-Impact Content Strategy
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LinkedIn content increasingly acts as a lead generator.
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Combine Thought Leadership (expert positioning) with Storytelling (relatability).
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Keep content simple and digestible, avoiding technical overload.
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Prioritize practice over perfection and give tangible tips for free to build trust and credibility.
4. Content Types & Scheduling
| Content Type | Frequency | Key Tips |
|---|---|---|
| LinkedIn Newsletter | Weekly (Fridays) | Best for building subscribers and external traffic. Requires 150+ connections. |
| LinkedIn Live (Video) | Twice a week (Mon & Thu, 10 a.m. ET) | Build trust over time. Include a CTA to convert viewers into subscribers. |
| Carousel Posts (PDF) | Every other week (Saturdays) | Use PDF format to allow scrolling. Share quick, actionable tips. |
| Articles | Only if under 150 connections | |
| Resharing | Occasionally | Always add your perspective to highlight expertise. |
5. Profile Optimization
About Section (Summary)
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300–500 words, written in first person
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Share your personal story, what you do, who you serve, and how you serve them
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Include 15–20 skill keywords for SEO
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End with a clear CTA
Experience Section
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List at least three roles, with your most relevant first
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Include short 2–4 sentence descriptions
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Use title formatting with totem poles to highlight expertise
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Example:
Co-founder of The Time to Grow | Marketing | Sales | Branding
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Whether you’re looking to grow your LinkedIn presence, craft content that converts, or use AI ethically in your business, this episode gives you the tools to start today. Implement one tip, test it, and watch your connections, and your opportunities, grow.
Connect with Aaron on LinkedIn https://www.linkedin.com/in/scottaaroncoach/
Join the Expert Content Society : https://www.thetimetogrow.com/expert-content-society
Thursday Oct 30, 2025
Thursday Oct 30, 2025
Most founders lie to themselves long before they ever pitch an investor. They convince themselves their story is clear, their deck is solid, and their passion will carry them through. The truth? Investors can smell self-deception a mile away.
In this episode of The Inquisitor Podcast, Marcus Cauchi sits down with Ben Wiener, venture capitalist, author of the novel Fever Pitch, and someone who knows what it’s like to fail spectacularly before finding the formula for investor resonance.
Ben’s first fund didn’t just flop, it crashed. He pitched over 27 investors, was rejected every single time, and even received a few profane ejections. But instead of walking away, he dissected every misstep and built a structural narrative that now underpins the most persuasive startup pitches.
Despite being fiction, Fever Pitch hit #1 in multiple non-fiction categories because it teaches a painful truth: most founders don’t lose funding because their idea is bad, but because they fail to tell their story truthfully, empathetically, and structurally.
What You’ll Learn in This Episode
1. Storytelling Isn’t Manipulation. It’s Communication
Many founders, particularly those with technical or analytical backgrounds, resist storytelling. They see it as emotional fluff or manipulation. Ben argues the opposite: stories are how human brains process truth.
He explains how a well-structured narrative, rooted in the hero’s journey, helps investors understand what’s at stake, where the opportunity lies, and why this team is the one to back.
As Ben puts it, the goal isn’t to cram everything into your pitch. It’s to decide what not to say. Founders who “firehose” investors with data end up obscuring their brilliance. The art lies in compression: crushing a lump of charcoal into a diamond.
2. The H-E-A-R-T Framework: How to Win Investor Attention
Ben developed the H-E-A-R-T framework to help founders design pitches that resonate instead of repel. Each letter corresponds to a psychological trigger that maps to how investors make decisions:
| Element | Focus | Founder Insight |
|---|---|---|
| H – Hypothesis | Start with why. | Throw down a belief statement that calls out something broken in your market. |
| E – Enormous Stakes | Make it matter. | If the problem isn’t big, neither is the opportunity. |
| A – Alternatives Are Grossly Inadequate | Build tension. | Show that the current state is “totally effed up” so your solution feels inevitable. |
| R – Radically Differentiated Solution | Deliver the hero. | Your idea must be a leap, not a tweak. Investors crave paradigm shifts, not feature lists. |
| T – Traits and Skills of the Team | Prove capability. | Investors don’t buy ideas—they buy the hacker, the hustler, and the hipster. Prove you’re all three or have them in your team. |
3. Empathy: The Secret Weapon in Pitching and Sales
The best founders sell like the best salespeople: they start where the buyer is, not where they wish they were.
Ben and Marcus explore why empathy isn’t softness, it’s strategic. When you meet the investor where they are mentally, you can anticipate objections before they surface, disable the “red neurons” of doubt, and guide them toward clarity instead of confusion.
And remember: being invited to pitch doesn’t mean you’re trusted. You still need to prove your credibility through behaviour, not biography.
4. Balancing Ambition and Reality
Entrepreneurship is lonely, and founders must live between two worlds: belief and reality. You need enough delusion to keep pushing against the odds, but enough realism to recognise when something’s broken.
Ben and Marcus talk about how to use rejection as a diagnostic tool, not an emotional wound. Sometimes, the strongest negative reactions mean you’re onto something non-consensus but right. The trick is to refine your structure, not abandon your conviction.
As Marcus says, “Run to the sound of gunfire. Find people who’ll prove you wrong, that’s where the gold is.”
For Female Founders
Ben’s framework levels the playing field by focusing on traits and roles rather than pedigrees and logos. It values demonstrable ability over image.
The episode also redefines selling and leadership as acts of service: helping others make the best decision for themselves. For founders juggling ambition, life, and sanity, this conversation offers a grounded, practical guide to staying both bold and real.
Resources and Next Steps
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Get the Framework: feverpitchbook.com
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Free Tools: Access the interactive playbook and the H-E-A-R-T pitch generator.
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Learn More About Ben’s Work: Visit jumpspeed.com, his venture fund investing exclusively in one geographic area.
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Support a Good Cause: All proceeds from Fever Pitch go to charity.
- Buy the book: https://amzn.to/4nxFEMv
Why Listen
This episode will sting, in a good way. It’s not about investor psychology, pitch decks, or persuasion tricks. It’s about truth, empathy, and building the credibility to lead others.
If you’ve ever wondered why your story doesn’t land, or if you’ve secretly feared you’re the one holding your business back, this conversation will hold up the mirror and show you why.
Listen now. Face the ugly mirror. And learn to sell your truth.
Thursday Oct 23, 2025
Thursday Oct 23, 2025
If you think your growth problem is about tactics, targets, or team structure, this episode might sting, in the best way.
I’m joined by Emma Thompson, The Sales Therapist, who helps founders, leaders, and sales teams uncover the real issue: the story they’re telling themselves. She helps people face the thought behind their behaviour, not just the behaviour itself.
If your go-to-market team feels stuck, scared, or sabotaging progress, this one’s for you. Expect a few uncomfortable moments, the kind that lead to growth.
You Can’t Out-Strategise Your Nervous System
Emma doesn’t fix symptoms, she finds causes.
Procrastination, burnout, and perfectionism aren’t strategy problems, they’re protection mechanisms. Until you find the thought behind your behaviour, you’ll keep reacting and calling it leadership.
You’re not short on tactics. You’re short on insight.
Meet The Sales Therapist
Emma became a hypnotherapist and coach after confronting her own childhood conditioning. Her work helps clients separate who they were taught to be from who they choose to be.
Her process is built on one structure:
Thought → Feeling → Behaviour → Identity
Working backwards:
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Identify the behaviour causing friction.
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Find the feeling underneath it.
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Trace it to the root thought or story you’re still running.
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Question that story, mark it in red, and rewrite it.
Why “Not Enough” Runs the Show
Every human Emma works with carries some form of “I’m not enough.” Those stories form early, between ages 0 and 7, and quietly dictate your adult life until you rewrite them.
Perfectionism? A response to shame.
Control? A response to fear.
People-pleasing? A response to rejection.
Even a stable, loving childhood can script unrealistic expectations for how life and leadership “should” look.
Three Blind Spots: Money, Conflict, Identity
Money: Childhood exposure to financial stress or “be humble” messaging leads to founders who fear being “too much.” They either hoard or overspend, both are control responses.
Conflict: We’re wired to see discomfort as danger. In business, it’s a growth signal. The more you face discomfort, the stronger your neural pathways for courage become.
Identity: Marcus and Emma explore five traps:
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Confusing your role with your identity.
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Performing self-awareness while staying defensive.
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Worshipping willpower instead of rewiring the subconscious.
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Waiting for perfection before acting.
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Using trauma as fuel until it burns you.
Response Over Reaction
A feeling lasts about 90 seconds. The thought beneath it keeps it alive.
When the wave hits, stop, breathe, and scan your body. Let the feeling fade before you think. Then ask: what thought started that?
You’ll notice logic always arrives second.
Rebuilding Internal Validation
External praise bounces off if your internal narrative rejects it. Emma teaches clients to build an Evidence Shelf:
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External evidence: moments of positive feedback.
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Internal validation: self-statements in your own language (“I handled that well,” “I’m capable”).
Journaling reinforces these new beliefs. Handwriting engages more of the brain. Emma’s “I Am” prompts and Marcus’s favourite ABCDE model (by Dr. Albert Ellis) help rewrite the script:
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A: Activating event
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B: Belief
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C: Consequence
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D: Dispute
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E: Effect
From Protection to Purpose
The voice that says “this is woo-woo” is the voice keeping you small.
Improve by 0.1% a day and you’ll be 43% better in a year. That’s the compound effect of facing what’s uncomfortable.
Ask yourself:
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What belief am I defending that no longer serves me?
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Am I living by choice or conditioning?
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What’s the emotional cost of staying the same?
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Am I leading or just reacting with authority?
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What part of me needs to heal so I can lead cleanly?
Recommended Resources
From Emma:
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Tell Yourself a Better Lie by Marisa Peer
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Podcast: The Six Minute Mind with Emma Thompson
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Guest: Dr. Tara Swart, neuroscientist
From Marcus:
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How to Stubbornly Refuse to Make Yourself Miserable About Anything, Yes Anything – Albert Ellis
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How to Keep People from Pushing Your Buttons – Albert Ellis
Join the Event: Founder Dependency Unlocked
Emma and I will be running Founder Dependency Unlocked on 31st October 2025 (Halloween, 10 a.m. GMT).
The mindset that got you through startup survival won’t scale your company. Time to upgrade your emotional operating system, starting with the story you tell yourself.
Connect with Emma on LinkedIn or at www.emmathompsontherapy.com.
If this episode hit home, share it with someone who needs to hear it.
Stay safe, and happy selling.
Tuesday Sep 23, 2025
Tuesday Sep 23, 2025
In today’s fast-moving VUCA world (Volatile, Uncertain, Complex, and Ambiguous) businesses can no longer afford to confuse motion with progress. In this high-impact episode, we sit down with Ron Brumbarger, American entrepreneur and founder of Struinova, an “innovation-as-a-service” firm helping organisations unlock new products, services, and processes that genuinely delight customers.
Ron delivers a candid exploration of why companies stall, the dangers of systemic blind spots, and what it really takes to build a sustainable culture of innovation. With decades of experience and sharp, real-world insights, he challenges leaders to confront the uncomfortable truths holding them back, and offers tools to navigate the complexity with clarity, confidence, and creativity.
Whether you're a founder, executive, or innovator inside a large organisation, this conversation is your blueprint for staying relevant in an increasingly unforgiving market.
What You’ll Learn:
Confronting Organisational Blind Spots
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Why waiting for permission kills innovation, and how to lead with urgency of agency
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How inattentional blindness sabotages even high-performing teams
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Where middle-management friction stalls progress, and how to refocus on issues, not egos
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The myth of "guaranteed revenue" and why G-A-R-R is a dangerous illusion
Building a Strategic Innovation Portfolio
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A practical definition of innovation: net new or enhanced value that delights customers
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How to assess the real value of your innovation portfolio, and why most leaders don’t
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TAM vs. SOM: Why chasing Total Addressable Market is a distraction
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How to create your own "Purple Cow" in a Blue Ocean" and avoid the commodity trap
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Why innovation lives in the estuary between your team and your customers
Leading Change with Core Disciplines
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Why humility is a superpower in the innovation game
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The role of trust, not just with clients, but within your team
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Practicing empathetic curiosity to unlock customer insights
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Plus: Marcus Cauchi’s powerful insight “Think as your customer, not about them.”
🗣️ Notable Quotes:
"There’s no such thing as a guaranteed run rate, especially if your top customer walks away." – Ron Brumbarger
"The closer you live to your customer’s reality, the more innovation you’ll find."
"Middle management is often where innovation goes to die, because risk is seen as a threat, not a tool."
🎯 Ideal For:
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Business leaders navigating change
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Innovation teams & product strategists
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Founders scaling new ventures
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Anyone seeking practical tools to drive real organizational transformation
🔗 Resources & Links:
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Stranova – Visit Website
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Connect with Ron Brumbarger https://www.linkedin.com/in/brumbarger
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Book: Purple Cow by Seth Godin https://amzn.to/3Kg5tCM
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Learn more about VUCA Leadership Models https://hbr.org/2014/01/what-vuca-really-means-for-you
- Mattress Interview: https://jobstobedone.org/radio/the-mattress-interview-part-one/
📩 Subscribe & Share:
If this episode resonated with you, don’t forget to subscribe, share with your team, and leave a thumbs up to help more leaders build the courage to innovate.
Sunday Sep 07, 2025
Sunday Sep 07, 2025
Marcus welcomes Rob Israch, President of Tipalti – a late-stage, fast-growth SaaS company in the finance sector. Rob shares his extensive experience from NetSuite, Intuit, and GE, detailing his unique journey from marketing to president, and the "fun ups and downs and pitfalls" of scaling a global business. The discussion delves into the critical aspects of building and leading a company through various growth phases, adapting to market changes, fostering effective communication, and understanding what truly drives sustainable success in a rapidly evolving economic landscape.
Key Discussion Points:
- From Marketer to President
- Rob’s background as a marketer and his career trajectory from CMO to President at Tipalti.
- The importance of embracing "grey space" – taking on challenges beyond one's immediate job scope and being willing to learn.
- Why getting results, being humble, and executing, even on "unsexy things," are crucial for career advancement.
- Advice for CMOs Aspiring to Leadership
- The necessity for marketers to be analytical, capable of marrying creativity with metrics, and speaking the language of finance and the board.
- Avoiding sounding "too much like a marketer" by focusing on truth-finding and problem-solving with numbers, rather than just storytelling.
- The Evolution of a Scaled Business: Tipalti's Journey
- Insights into Tipalti's growth from 25 employees to over 1,000 in 11 years.
- Changes in hiring, talent acquisition, and leadership skills needed at different stages of growth.
- The increasing importance of communication and alignment as a company scales.
- The Critical Role of Middle Management
- The immense impact of a strong middle management layer on a successful operation.
- The challenge of selecting the right leaders, maintaining a high bar, and knowing when to promote from within versus bringing in outside talent.
- Detecting leaders who "talk a good game but can't actually get results".
- Operating Rhythms and Communication at Scale
- The necessity of formalising company values and mission as a business grows, moving past initial cynicism.
- Examples of operating rhythms, including quarterly leadership offsites, cross-functional business leader meetings, and CEO roundtables.
- The importance of one-to-one conversations and cross-functional SWAT teams to break down silos in larger organisations.
- Detecting Hidden Issues (Rot Under the Floorboards)
- Using a balanced scorecard as a metric system to avoid people gaming a single goal and to gain comprehensive insights.
- The value of early indicators and actively listening to employees and customers to uncover problems not captured by metrics.
- What Investors Should Ask (But Rarely Do)
- The need for investors to dig deeper into a company's identity, target market segments, and differentiators to understand the "why" behind the metrics.
- Dangers of Misguided Scaling Assumptions
- The common mistake of assuming that simply hiring "top talent" from prestigious backgrounds will solve all issues, without considering their fit and ability to adapt and execute at all levels.
- The continuous need for leaders to adapt and evolve every six months as the business changes.
- Holistic Business Growth vs. Deal Momentum Theatre
- Protecting against "deal momentum theatre" where new wins are celebrated, but cash flow, retention, and loyalty lag.
- The shift towards a healthy, holistic approach with happy, advocating customers as the most profitable way to grow, even if it feels uncomfortable.
- How Tipalti re-emphasised customer centricity through values, committees, and new metrics when growth challenged earlier informal approaches.
- Regrets in Institutionalising Processes
- Regretting a period of too much focus on new business conversion at the expense of the entire customer lifecycle.
- The tricky balance between investing in product vision and addressing immediate customer needs.
- Balancing Investor Pressure with SaaS Reinvestment
- The importance of a smart LTV to CAC model to balance short-term gains with long-term sustainability and profitability.
- LTV to CAC as a filter that guides investment decisions and helps communicate strategy to investors.
- Rethinking Customer Health: NPS vs. Net Value Score
- Rob's advocacy for NPS as a humbling and valuable metric for customer-centric culture, though acknowledging its limitations in directly linking to business results and long-term value.
- Marcus introduces his concept of a Net Value Score which ties customer outcomes directly to revenue retention and margin for a more honest and predictable measure of future relationship value.
- Loyalty as the North Star
- The distinction between renewal, repeat purchases, and customer loyalty.
- Loyalty as the ultimate aspiration for a business, which naturally drives the other two, and serves as a vital "North Star" for employee motivation.
- Systematising Referrals and Customer Expansion (GoToBase)
- Using data science and data mining to correlate customer behaviors with LTV to CAC, expansion rates, and product usage.
- The observation that customer expansion and "GoToBase" motions are often immature in many organisations, with a heavy focus on new logos.
- The argument that referrals should be a systematised engine, not an accident, and that happy customers are the foundation.
- Adapting to the New Economic Reality and the Power of Trust
- The shift from an environment of cheap money and growth at all costs to one demanding profitability and sustainable metrics.
- The need for go-to-market leadership to adapt or be replaced, with increased importance of customer success, account management, and marketing/channel functions.
- In an age of decreasing trust due to AI and media, companies that build around trust within their customer and partner base will thrive, making trust a powerful, measurable "operating system" and "North Star".
- Rob's Best Mistake:
- Being naive and taking chances in "grey spaces," which doesn't always work out but consistently leads to valuable learning and experience.
Connect : You can find Rob Israch on LinkedIn https://www.linkedin.com/in/robisrach/
Don't forget to like, comment, and share this episode! If you're a leader navigating rapid growth, this conversation is for you.
Stay safe and happy selling!